How can I send a secure message through online banking?

You have the option to send us a secure message through the web and mobile app. You should receive a response within one business day or less. 

The Web: 

On your Dashboard, click on the More menu > Secure Message.

 

At the bottom of the screen, type in your message and hit Send. 

You will receive confirmation that your message has been successfully sent and a representative will contact you. 

Once a representative replies to your message, you will receive a notification via email from conciergedesk@panaceafinancial.com

To view the message log back in, go to More > Secure Message.

The App: 

Click on More > Secure Messages:

At the bottom of the screen, type in your message and hit Send. 

You will receive confirmation that your message has been successfully sent and a representative will contact you. 

Once a representative replies to your message, you will receive a notification via email from conciergedesk@panaceafinancial.com

To view the message log back in, go to More > Secure Messages.