---
title: What do I do if I'm having issues linking my external account with Plaid?
description: You can link an external account manually via micro deposits.  Navigate to My Finance > My recipients > External Accounts > Add External Account.  Select the permission for the account and click Add R
---

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# What do I do if I'm having issues linking my external account with Plaid?

You can link an external account manually via [**micro deposits**](https://help.panaceafinancial.com/what-are-micro-deposits?hsLang=en). 

Navigate to **My Finance \> My recipients \> External Accounts \> Add External Account.**

**![](https://help.panaceafinancial.com/hs-fs/hubfs/Screenshot%202024-11-14%20at%203-47-04%E2%80%AFPM-png.png?width=670&height=313&name=Screenshot%202024-11-14%20at%203-47-04%E2%80%AFPM-png.png)**

Select the permission for the account and click **Add Recipient.**

**![](https://help.panaceafinancial.com/hs-fs/hubfs/Screenshot%202024-11-14%20at%203-51-07%E2%80%AFPM-png.png?width=670&height=414&name=Screenshot%202024-11-14%20at%203-51-07%E2%80%AFPM-png.png)**

The Plaid window will pop up. Select **Continue**.

![](https://help.panaceafinancial.com/hs-fs/hubfs/Screenshot%202024-11-14%20at%203-53-07%E2%80%AFPM-png.png?width=220&height=373&name=Screenshot%202024-11-14%20at%203-53-07%E2%80%AFPM-png.png)

Enter your phone number or continue as guest (either is fine).

![](https://help.panaceafinancial.com/hs-fs/hubfs/Screenshot%202024-11-14%20at%203-55-18%E2%80%AFPM-png-1.png?width=215&height=288&name=Screenshot%202024-11-14%20at%203-55-18%E2%80%AFPM-png-1.png)

Search specifically for**OIOIOIOI.**

**![](https://help.panaceafinancial.com/hs-fs/hubfs/Screenshot%202024-11-14%20at%203-57-25%E2%80%AFPM-png.png?width=202&height=351&name=Screenshot%202024-11-14%20at%203-57-25%E2%80%AFPM-png.png)**

**No results found** will display.

**![](https://help.panaceafinancial.com/hs-fs/hubfs/Screenshot%202024-11-14%20at%203-58-25%E2%80%AFPM-png.png?width=192&height=175&name=Screenshot%202024-11-14%20at%203-58-25%E2%80%AFPM-png.png)**

Select **Exit.** A new window will pop up with the message **“We cannot add your external financial institution via Plaid”**

Select **Add External Account Manually**

 ![](https://help.panaceafinancial.com/hs-fs/hubfs/Screenshot%202024-11-14%20at%203-59-51%E2%80%AFPM-png.png?width=448&height=222&name=Screenshot%202024-11-14%20at%203-59-51%E2%80%AFPM-png.png)

Enter all the required fields and select **Next.** 

 

 ![](https://help.panaceafinancial.com/hs-fs/hubfs/Screenshot%202024-11-14%20at%204-01-03%E2%80%AFPM-png.png?width=427&height=445&name=Screenshot%202024-11-14%20at%204-01-03%E2%80%AFPM-png.png)

Confirm the details and select **Add Recipient. Thank you** message will display. 

 

**![](https://help.panaceafinancial.com/hs-fs/hubfs/Screenshot%202024-11-14%20at%204-02-49%E2%80%AFPM-png.png?width=421&height=329&name=Screenshot%202024-11-14%20at%204-02-49%E2%80%AFPM-png.png)**

Once you receive the micro deposits (which may take up to 3 business days to reflect on you account, you will need to confirm the account. Follow [**these instructions**](https://help.panaceafinancial.com/how-do-i-confirm-my-external-account-once-i-receive-the-micro-deposits?hsLang=en). 

 

 

 

 

 

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