Panacea Concierge Desk Telephone Menu Selection Guide
This guide helps callers pick the right Concierge Desk option fast so they reach the team that can solve their issue. It clarifies which menu choices handle digital banking problems, account or loan inquiries, debit card security and fraud, or connect you to a live representative for anything else. Using it reduces hold time and gets quicker, more accurate assistance.
When contacting Concierge Desk, customers are presented with a series of options they can choose from for quick and accurate support.
Press 1 - for technical support for online, mobile, text or other digital banking tools: select this option if you need assistance accessing your account, troubleshooting login issues, or resolving problems with digital banking features.
Press 2 - for assistance with opening a new account or applying for a loan: select this option if you have questions about account or loan products, need help with an application, or would like to speak with a representative about available options and eligibility requirements.
Press 3 - if you suspect fraudulent activity, to report a lost or stolen debit card or for additional debit card support: select this option for immediate support with card security concerns, transaction disputes, card replacement requests, or other debit card services.
Press 0 - for all other questions: select this option to speak with a representative who can assist you directly or route your call to the appropriate department for all other questions.