---
title: "Identity and impersonation scams: how to tell what's real"
description: Learn how to recognize identity and impersonation scams, including fake bank calls, government threats, and employment or scholarship scams.
---

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# Identity and impersonation scams: how to tell what's real

## Impersonation scams happen when fraudsters pretend to be trusted organizations, government agencies, or employers to steal your money or personal information. Knowing the warning signs can help you avoid becoming a victim.

### **Common Identity & Impersonation Scam Red Flags**

**1. Fake bank calls and texts:**

Scammers may pretend to be Panacea or another financial institution using phone calls or text messages.

- **Caller ID spoofing:** Fraudsters can make calls appear to come from a trusted phone number.
- **SMS phishing (smishing):** Text messages may include links asking you to log in or verify account information.
- Messages that create urgency, such as claiming suspicious activity on your account.

**How Panacea contacts customers:**  
Panacea will **never** ask for your password, PIN, or one-time verification codes by phone, text, or email.

**2. Government and IRS impersonation scams:**

Fraudsters may pretend to be government agencies and threaten penalties or demand payment.

- **Fake tax bills:** Messages claiming you owe taxes and must pay immediately
- **Social Security threats:** Calls or letters stating your Social Security number has been suspended or flagged
- Requests for payment using gift cards, wire transfers, or cryptocurrency

Government agencies typically send official notices by mail—not urgent payment requests by phone or text.

**3. Employment and scholarship scams:**

Scammers target students and professionals with fake job offers or financial opportunities.

- **Fake job offers:** Requests to pay for training, equipment, or background checks upfront.
- **Fake grants or scholarships:** Offers promising financial aid in exchange for fees or personal information.
- Unexpected job offers with unusually high pay or minimal requirements.

Legitimate employers and scholarship programs do not require upfront payments.

***Important:** Fraudsters often create urgency or fear to pressure you into acting quickly. Take time to verify requests before sharing personal or financial information.*

### **What to do:**

- Do **not** share passwords, PINs, or verification codes.
- Do **not** click links from unexpected texts or emails.
- Verify requests using trusted contact information.
- Contact Panacea Support if you’re unsure.

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