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How do I update my phone number / email / physical address? 

Keeping your contact information up to date is easy. Learn how to quickly update your phone number, email address, or physical address in online banking.

The Web:

Note: If you have a business account, switch to your personal profile to update your phone number, email address, or physical address.

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To update your profile information, click on the More menu > Profile Settings

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On the next screen you can update your email address, phone number, mailing and residential address. Click Save Changes

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You will be asked to verify your identity with Multi-Factor Authentication: 

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Once you verify the code. You will receive a confirmation message saying that your profile information has been successfully updated.

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You will also receive a text message from our Concierge Desk (1-844-795-3245) and an email notification from conciergedesk@panaceafinancial.com letting you know your profile information has been updated.

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The App: 

Click on the More menu. 

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Click on the arrow next to your name at the top of the screen. 

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On the next screen you can update your email address, phone number, mailing and residential address. Click Save Changes

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You will be asked to verify your identity with Multi-Factor Authentication: 

Screenshot 2026-08-27 at 11.07.31 AM

Once you verify the code. You will receive a confirmation message saying that your profile information has been successfully updated.

Screenshot 2026-08-27 at 11.14.57 AM

You will also receive a text message from our Concierge Desk (1-844-795-3245) and an email notification from conciergedesk@panaceafinancial.com letting you know your profile information has been updated.

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