---
title: How do I update my phone number / email / physical address? 
description: Keeping your contact information up to date is easy. Learn how to quickly update your phone number, email address, or physical address in online banking.
---

[Skip to content](https://help.panaceafinancial.com/how-do-i-update-my-email-or-phone-number#main-content)

English

Show submenu for translations

[Contact Us](https://help.panaceafinancial.com/kb-tickets/new?hsLang=en)

[![Logo-150](https://help.panaceafinancial.com/hs-fs/hubfs/Logo-150.png?width=180&height=54&name=Logo-150.png)](https://panaceafinancial.com/)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- [Contact Us](https://help.panaceafinancial.com/kb-tickets/new)

 How can we help?

- There are no suggestions because the search field is empty.

1. [Help Site](https://help.panaceafinancial.com/?hsLang=en)
2. [Self-Service](https://help.panaceafinancial.com/self-service?hsLang=en)

# How do I update my phone number / email / physical address?

## Keeping your contact information up to date is easy. Learn how to quickly update your phone number, email address, or physical address in online banking.

**The Web:**

**Note:** If you have a business account, switch to your personal profile to update your phone number, email address, or physical address.

**![Screenshot 2026-08-25 at 1.36.51 PM](https://help.panaceafinancial.com/hs-fs/hubfs/Screenshot%202026-08-25%20at%201.36.51%20PM.png?width=670&height=344&name=Screenshot%202026-08-25%20at%201.36.51%20PM.png)**

To update your profile information, click on the **More** menu \> **Profile Settings**. 

![Screenshot 2026-08-25 at 1.46.35 PM](https://help.panaceafinancial.com/hs-fs/hubfs/Screenshot%202026-08-25%20at%201.46.35%20PM.png?width=544&height=284&name=Screenshot%202026-08-25%20at%201.46.35%20PM.png)

On the next screen you can update your email address, phone number, mailing and residential address. Click **Save Changes**. 

![Screenshot 2026-08-25 at 1.50.26 PM](https://help.panaceafinancial.com/hs-fs/hubfs/Screenshot%202026-08-25%20at%201.50.26%20PM.png?width=482&height=357&name=Screenshot%202026-08-25%20at%201.50.26%20PM.png)

You will be asked to verify your identity with Multi-Factor Authentication: 

![Screenshot 2026-08-27 at 11.07.31 AM](https://help.panaceafinancial.com/hs-fs/hubfs/Screenshot%202026-08-27%20at%2011.07.31%20AM.png?width=372&height=296&name=Screenshot%202026-08-27%20at%2011.07.31%20AM.png)

Once you verify the code. You will receive a confirmation message saying that your profile information has been successfully updated.

![Screenshot 2026-08-27 at 11.14.57 AM](https://help.panaceafinancial.com/hs-fs/hubfs/Screenshot%202026-08-27%20at%2011.14.57%20AM.png?width=670&height=68&name=Screenshot%202026-08-27%20at%2011.14.57%20AM.png)

You will also receive a text message from our Concierge Desk **(1-844-795-3245)** and an email notification from **conciergedesk@panaceafinancial.com** letting you know your profile information has been updated.

![IMG\_2797](https://help.panaceafinancial.com/hs-fs/hubfs/IMG_2797.jpg?width=226&height=479&name=IMG_2797.jpg). ![IMG\_2798](https://help.panaceafinancial.com/hs-fs/hubfs/IMG_2798.png?width=219&height=476&name=IMG_2798.png)

**The App:** 

Click on the **More** menu. 

![IMG\_2787](https://help.panaceafinancial.com/hs-fs/hubfs/IMG_2787.png?width=195&height=424&name=IMG_2787.png)

Click on the arrow next to your name at the top of the screen. 

![Screenshot 2026-08-25 at 1.57.25 PM](https://help.panaceafinancial.com/hs-fs/hubfs/Screenshot%202026-08-25%20at%201.57.25%20PM.png?width=212&height=461&name=Screenshot%202026-08-25%20at%201.57.25%20PM.png)

On the next screen you can update your email address, phone number, mailing and residential address. Click **Save Changes**. 

![IMG\_2789](https://help.panaceafinancial.com/hs-fs/hubfs/IMG_2789.png?width=209&height=454&name=IMG_2789.png)

You will be asked to verify your identity with Multi-Factor Authentication: 

![Screenshot 2026-08-27 at 11.07.31 AM](https://help.panaceafinancial.com/hs-fs/hubfs/Screenshot%202026-08-27%20at%2011.07.31%20AM.png?width=372&height=296&name=Screenshot%202026-08-27%20at%2011.07.31%20AM.png)

Once you verify the code. You will receive a confirmation message saying that your profile information has been successfully updated.

![Screenshot 2026-08-27 at 11.14.57 AM](https://help.panaceafinancial.com/hs-fs/hubfs/Screenshot%202026-08-27%20at%2011.14.57%20AM.png?width=670&height=68&name=Screenshot%202026-08-27%20at%2011.14.57%20AM.png)

You will also receive a text message from our Concierge Desk **(1-844-795-3245)** and an email notification from **conciergedesk@panaceafinancial.com** letting you know your profile information has been updated.

![IMG\_2797](https://help.panaceafinancial.com/hs-fs/hubfs/IMG_2797.jpg?width=226&height=479&name=IMG_2797.jpg) ![](https://help.panaceafinancial.com/hs-fs/hubfs/IMG_2798.png?width=221&height=480&name=IMG_2798.png)

- [Getting Started](https://help.panaceafinancial.com/getting-started?hsLang=en)
- [Account Security](https://help.panaceafinancial.com/account-security?hsLang=en)
- [Accounts and Transactions](https://help.panaceafinancial.com/accounts-and-transactions?hsLang=en)
- [Transfers and Payments](https://help.panaceafinancial.com/transfers-and-payments?hsLang=en)
- [Customer Support](https://help.panaceafinancial.com/customer-support?hsLang=en)
- [Self-Service](https://help.panaceafinancial.com/self-service?hsLang=en)

[![Logo-150](https://help.panaceafinancial.com/hs-fs/hubfs/Logo-150.png?width=180&height=54&name=Logo-150.png "Logo-150")](http://panaceafinancial.com)

Panacea Financial Holdings partners with Primis Bank, Member FDIC, to deliver banking services through its Panacea Financial Division.

Copyright © 2025, Panacea Financial